Returns

Do you want to return the purchased watch? You can carry out the entire process online within 14 days of receiving the parcel. Prepare the watch intact and the purchase document.

Fill in the return form

Prepare the details of your watch and describe the problem you found in detail.

In the form, provide:
the watch number found on the certificate,
the purchase date,
your contact details,
a description of the defect or non-conformity found,
photos of the watch, the defect and the certificate.

Prepare and secure the watch

Before shipping, secure the watch properly to prevent damage in transit.

Include in the parcel:
the signed complaint form,
the watch,
any documents or accessories required to process the request.

Keep the shipping receipt until the complaint process is finished.

Send the parcel

Hand over the parcel following the instructions received after submitting the complaint.

For complaints concerning non-conformity of the goods with the contract, the seller bears the costs of delivering the product back, in line with applicable law. If, in a given case, the shop asks the customer to send the parcel themselves, how the costs are settled will be stated in the message about that specific request.

Wait for the verification result

Once we receive the parcel, we will let you know it has arrived and that verification has begun.

We will keep you informed about the next steps at the e-mail address given in the form. Your request number is the key identifier of the case — keep it until the complaint process is finished.

Withdraw from contract here